Manage reviews with workflow automation
Master your review response strategy & level up
your community support with workflow automation.
Be less manual,
Share the load of responding to reviews & processing feedback. Let automation do some of the work.
Boosts your key
Automation makes your support faster — improving your response rate & decreasing response time.
team data silos
Automatic categorization makes it easy for other teams to digest the customer feedback they need.
Save time for you & your customers with auto-reply
Automate customer service for repetitive reviews or simple comments so you can focus on higher priority tasks and provide a better customer experience.
Auto-tagging for effortless management and analysis
Sit back & let auto-tags instantly categorize your feedback. This frees up time to build a reponse strategy & identify insights to improve app performance.
Online reputation management for your apps
Ensure that damaging reviews don’t harm your reputation by automating Report a Concern.
“The Product Development team uses data from tagged reviews to make incremental improvements in the product. A bad product experience could be a lost ride for us. We monitor users’ satisfaction with stability very seriously, and AppFollow helps us do that.”
Perfect your automation strategy
With Automation Performance you can closely monitor your rules and triggers — whether they’re having the desired impact or if they need tweaking.
How to use Review
This guide explains how you can use automation to free up your support teams' time while continuing to build great relationships with your users.