---
title: How Opera scaled review management with AI and AppFollow
description: "Case Study: Opera Enhances User Support with Automated Tools from AppFollow"
image: https://get.appfollow.io/hubfs/Opera%2BAF-1.jpg
---

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 Platform

[App Monitor Discover areas for improvement and differentiation from user feedback and competitor insights.](https://appfollow.io/monitor-app-performance) [ASO Tools Harness valuable market intelligence for targeted messaging and better organic reach.](https://appfollow.io/aso) [AI-Powered Review Management Take the next step in how your business engages with user reviews.](https://appfollow.io/app-review-management-tool) [Workflow Automation Respond to reviews, sort and report offensive ones automatically. Streamline your support workflows.](https://appfollow.io/workflow-automation) [Integrations Process critical app data on reviews, ratings, and ASO in email, Slack, Zendesk, Tableau, Webhook, and over 20 more services.](https://appfollow.io/integrations) [AppFollow MCP & AI Toolkit AI assistant access to your app’s reviews, ratings, and ASO data, plus ready-made analysis workflows, with no dashboard or code required.](https://appfollow.io/mcp)

 Solutions

[Gaming Keep players happy at scale. Extract insights and automate support to maintain high ratings.](https://appfollow.io/gaming) [Finance Catch complaints before they hurt your rating. Talk to users in any language instantly.](https://appfollow.io/finance) [Customer Support Handle tickets faster. Save 4 hours daily per agent and respond 50% faster.](https://appfollow.io/support-teams) [ASO & Marketing Stop optimizing in the dark. Get higher rankings through data and competitive intelligence.](https://appfollow.io/marketing-teams) [Enterprise Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics.](https://appfollow.io/enterprise) [See more Explore solutions by industry, team & scale.](https://appfollow.io/solutions)

[Consultancy](https://appfollow.io/asoconsulting) [Customers](https://appfollow.io/customers)  Resources

[Blog Explore expert articles and case studies on app growth, ASO, user retention, and mobile SaaS trends.](https://appfollow.io/blog) [E-books, guides & more Enhance your app reputation management skills with our collection of valuable resources.](https://appfollow.io/learning-hub) [Webinars Attend insightful webinars covering mobile app reputation, customer satisfaction, ASO, and more.](https://appfollow.io/webinars) [API for Developers Leverage our API to seamlessly integrate AppFollow with other services.](https://appfollow.io/appfollow-api) [Glossary Find explanation of every term about your app performance on app stores from AppFollow experts.](https://appfollow.io/glossary) [Help Center Find expert tips and solutions for utilizing AppFollow to its maximum potential.](https://support.appfollow.io) [Academy Explore AppFollow functions to master your business goals with comprehensive ASO and review management tutorials.](https://appfollow.io/appfollow-for-reviews-management-aso) [Trust Center Learn how AppFollow protects your data with industry-leading security practices, ISO 27001 certification, and trusted infrastructure.](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security)

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 Platform ![](https://cdn.appfollow.io/assets/site/img/union.svg)

[App Monitor Discover areas for improvement and differentiation from user feedback and competitor insights.](https://appfollow.io/monitor-app-performance) [ASO Tools Harness valuable market intelligence for targeted messaging and better organic reach.](https://appfollow.io/aso) [AI-Powered Review Management Take the next step in how your business engages with user reviews.](https://appfollow.io/app-review-management-tool) [Workflow Automation Respond to reviews, sort and report offensive ones automatically. Streamline your support workflows.](https://appfollow.io/workflow-automation) [Integrations Process critical app data on reviews, ratings, and ASO in email, Slack, Zendesk, Tableau, Webhook, and over 20 more services.](https://appfollow.io/integrations) [AppFollow MCP & AI Toolkit AI assistant access to your app’s reviews, ratings, and ASO data, plus ready-made analysis workflows, with no dashboard or code required.](https://appfollow.io/mcp)

 Solutions ![](https://cdn.appfollow.io/assets/site/img/union.svg)

[Gaming Keep players happy at scale. Extract insights and automate support to maintain high ratings.](https://appfollow.io/gaming) [Finance Catch complaints before they hurt your rating. Talk to users in any language instantly.](https://appfollow.io/finance) [Customer Support Handle tickets faster. Save 4 hours daily per agent and respond 50% faster.](https://appfollow.io/support-teams) [ASO & Marketing Stop optimizing in the dark. Get higher rankings through data and competitive intelligence.](https://appfollow.io/marketing-teams) [Enterprise Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics.](https://appfollow.io/enterprise) [See more Explore solutions by industry, team & scale.](https://appfollow.io/solutions)

[Consultancy](https://appfollow.io/asoconsulting)

[Customers](https://appfollow.io/customers)

 Resources ![](https://cdn.appfollow.io/assets/site/img/union.svg)

[Blog Explore expert articles and case studies on app growth, ASO, user retention, and mobile SaaS trends.](https://appfollow.io/blog) [E-books, guides & more Enhance your app reputation management skills with our collection of valuable resources.](https://appfollow.io/learning-hub) [Webinars Attend insightful webinars covering mobile app reputation, customer satisfaction, ASO, and more.](https://appfollow.io/webinars) [API for Developers Leverage our API to seamlessly integrate AppFollow with other services.](https://appfollow.io/appfollow-api) [Glossary Find explanation of every term about your app performance on app stores from AppFollow experts.](https://appfollow.io/glossary) [Help Center Find expert tips and solutions for utilizing AppFollow to its maximum potential.](https://support.appfollow.io) [Academy Explore AppFollow functions to master your business goals with comprehensive ASO and review management tutorials.](https://appfollow.io/appfollow-for-reviews-management-aso) [Trust Center Learn how AppFollow protects your data with industry-leading security practices, ISO 27001 certification, and trusted infrastructure.](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security)

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AUTOMATING REVIEW MANAGEMENT WITH AI

# Opera Vastly Improves User Support with AI and AppFollow

![Opera + AF](https://get.appfollow.io/hubfs/opera.png "Opera + AF")

Opera, a pioneer in the internet world since 1995, is best known for its innovative web browsers that compete with industry giants like Google Chrome, Firefox, and Microsoft Edge.

With a massive user base of over 150 million active users per month across all mobile products, Opera's commitment to user support is strong.

Key satisfaction

 01  

Impressive agent performance insights, including the Reply Effect metric

 02 

Rapid implementation of feature requests and bug fixes by the AppFollow team

 03 

Improved workflow for agents, enabling them to handle more tickets faster without using a traditional ticket-handling system.

Key products used with AppFollow:

- Auto-tags
- AI Replies
- Semantic Analysis
- Templates
- Agent Performance

*“We are continuously implementing automation and looking forward to more features from AppFollow. Our goal is to automate as many cases as possible in any language while still providing personalized support to our users."*

![Miyuki Barsk](https://get.appfollow.io/hs-fs/hubfs/image%20237.png?width=80&height=80&name=image%20237.png "Miyuki Barsk")

Miyuki Barsk, Mobile Customer Support Lead

Prioritizing user satisfaction

Opera receives an astounding 7,000 user reviews per month for their flagship product, Opera for Android, with 5,000 of those being 5-star reviews.  
Working with just a small team, they would still like to respond to all reviews but need to prioritize to address the most important user concerns and improve overall satisfaction.

*"We are firstly aiming for 80% coverage of 1-4 star reviews to help users with problems they encounter. Later, we plan to move on to responding to 5-star reviews as well. It’s a step-by-step process for our dedicated team." *

![Miyuki Barsk](https://get.appfollow.io/hs-fs/hubfs/image%20237.png?width=60&height=60&name=image%20237.png "Miyuki Barsk")

Miyuki Barsk, Mobile Customer Support Lead

*"The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time." *

![Miyuki Barsk](https://get.appfollow.io/hs-fs/hubfs/image%20237.png?width=60&height=60&name=image%20237.png "Miyuki Barsk")

Miyuki Barsk, Mobile Customer Support Lead

Empowering agents with AI

AppFollow has made our support team's work much easier. Thanks to AI-generated responses and quick improvements, agents can handle a higher volume of customer reviews promptly.

The power of the Reply Effect

AppFollow's Reply Effect metric shows how support team responses affect user ratings. This helps agents see how their work directly improves customer satisfaction.

*"The reply effect feature in AppFollow was something I had no idea about before, but it clearly indicates how many stars you actually bump up by replying to the user. It's a really motivating factor for our agents to see the tangible impact of their work." *

![Miyuki Barsk](https://get.appfollow.io/hs-fs/hubfs/image%20237.png?width=60&height=60&name=image%20237.png "Miyuki Barsk")

Miyuki Barsk, Mobile Customer Support Lead

Satisfaction with the AppFollow team

Opera appreciates the support AppFollow provides the most. AppFollow's team is passionate about Opera's app and actively listens to the company's feedback.

The commitment to customer needs drives the platform's continuous improvement, and Opera had positive interactions with many AppFollow team members who all share the same enthusiasm.

Looking ahead

Opera plans to use more AI (up to 100%) and automation through AppFollow to make customer support even better. This will help their support team handle more customers worldwide while keeping quality high.

[![Start free trial now](https://get.appfollow.io/hubfs/Start%20free%20trial%20now.jpg "Start free trial now")](https://watch.appfollow.io/signup)

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- [AppFollow vs Native consoles](https://appfollow.io/compare-appfollow-vs-native-consoles)
- [AppFollow vs App Store Connect](https://appfollow.io/compare-appfollow-vs-app-store-connect)
- [AppFollow vs Google Play Console](https://appfollow.io/compare-appfollow-to-google-play-console)
- [AppFollow vs In-house](https://appfollow.io/compare-appfollow-to-in-house-solutions)
- [AppFollow vs Appfigures](https://appfollow.io/compare-appfollow-vs-appfigures)
- [AppFollow vs Appbot](https://appfollow.io/compare-appfollow-vs-appbot)
- [AppFollow vs AppTweak](https://appfollow.io/compare-appfollow-vs-apptweak)
- [More](https://appfollow.io/appfollow-comparisons)

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