Monitor & Engage
Optimize & Accelerate
Limits
Free
Essentials
Team
Business
Replies
Apps
Users
Competitors
Credits for API
Keywords
Ratings, reviews & replies
Reviews feed
One connected view across all reviews makes it more effiicient and improves the workflow responding to reviews.
Data presets (ex-smart views)
Create filters presets to organize your support team's workflow and estimate your workload.
Review auto-translation
Extend your global reach with automated review translations.
Report a concern
Efficiently report reviews that do not meet the criteria by being offensive or spam.
Review statuses
Categorize reviews based on the actions you've taken, helping you focus on the ones most important.
Manual tags
Manually tag and categorize reviews to establish a better understanding of the user feedback.
Auto-tags
Automated tagging and categorizing reviews to establish a better understanding of the user feedback.
Templates
Minimise time spend responding to reviews within the same category by creating reply & reponse templates.
AI replies
Save you support team's time with customized, accurate replies generated by AI
AI replies refinement
AI replies prompts and alternatives suggestion to adjust messaging and tone.
Auto-replies
Pave the way for quicker actions with unlimited automated rules across app stores. Monitor the efficiency with automation performance.
Bulk reply to reviews
Efficiently reply to the same type of reviews with the bulk response option.
Bulk review tags
Manage reviews with quick bulk edit opportunities
Analytics
Rating analysis
Be notified about changes in app discovery so you can quickly respond.
Reviews analysis
Semantic analysis
Align the entire organization with a robust APIs supporting you in bridging your existing tools with AppFollow.
Phrase analysis
Analyze the trending topics, and the sentiment of reviews with certain words.
Wordcloud
Analyse phases used in reviews to identify new possibilities and understand what's on top of your users' minds.
Compare feedback
Dive into customer conversations and learn more about user feedback, loyalty and satisfaction rates, competitor strategies.
Reporting
Rating chart
Monitor ratings in a unified view to analyse and act upon insights.
Reviews chart
Closely monitor the reviews you receive and use them to improve and grow your app.
Tags chart
Get a clean overview across all reviews and how they are categorize to better hone in on that matters the most.
Agent performance
Evaluate your support team’s volume by replies and tagged reviews.
Automation performance
Get reports on the effectiveness of your review management automation strategy.
Data export
Unlimited XLS and CSV data export.
API
API: Ratings & Reviews
API: Tags
Leverage the power of categorization and bring the review tags into your toolstack.
API: Review status, notes, report a concern, & reply statistics
Monitor reviews and bridge the insights across tools with ease.
Alerts
App analytics
Ratings & reviews
Be notified about reviews directly in your inbox, allowing you to tie together systems for seamless processes and ensure ownership.
Smart alerts
Keep track of the metrics of your choice a daily basis.
Integrations
Slack
Get notifications directly in Slack with reviews, app discovery & analytics.
Discord
Be notified about new reviews directly in your messenger tool.
Telegram
Always be in the know with smart alerts directly in your preferred communication platform.
MS Teams
Be notified about new reviews & engage with your users to improve customer experience.
Zendesk
Integrate Zendesk and AppFollow to leverage the best from the two platforms.
Freshdesk
Integrate AppFollow with your Freshdesk via email to leverage app reviews and automation.
Front
Be notified about changes in app discovery so you can quickly integrate Front & AppFollow via email.
Help Scout
Integrate AppFollow & Help Scout via email to extend customer relationships across apps and leverage the insights to improve customer satisfaction.
Helpshift
Integrate AppFollow & Helpshift via email to save time responding to your user reviews.
Usedesk
Integrate AppFollow and Usedesk via email to unite the work creating attentive customer service and be closer to customers.
Intercom
Integrate AppFollow & Intercom to extend your esixting work engaging with customers across platforms.
Zapier
Leverage Zapier templates to link reviews across app stores directly.
Tableau
Bridge ratings, reviews, Downloads and revenue directly to Tableau.
Salesforce
Connect Salesforce & AppFollow to align your work around building customer relations & experience,
Data sources
Apple App Store
Connect your Apple App Store apps to leverage the power of AppFollow & improve the performance.
Google Play Store
Connect Google Play Store to leverage the power of AppFollow's features & functionalities.
Microsoft Store
Set up the integration to get app & game reviews, reply to them and real-time app updates.
Amazon Store
Set up the integration to get product & game reviews, and see real-time app updates.
Mac App Store
Set up this integration to receive and reply to app & game reviews, receive ASO, downloads and sales reports and real-time app updates.
Apple Arcade Games
Connect your Apple Arcade games with AppFollow to leverage the power of the insights & accelerate growth potentials.
Google Play beta feedback
Leverage the power of visibility into beta testers feedback & engage with them directly.
Huawei App Gallery
Connect your Huawei apps with AppFollow to engage with users by replying to reviews.
Samsung Galaxy Store
Connect your Samsung Galaxy apps with AppFollow to monitor user reviews.
Services / Additional features
Support
Receive the highest level of care with our support packages.
Dedicated Success manager
Consult one-on-one with your personal Success Manager to meet your specific needs.
Professional service onboarding
Our onboarding experts will work with you to understand your goals, and assist you in setting up your workspace.
App reputation audit
A comprehensive analysis of your app's performance and online presence from our professional services team.
Dedicated instance
Run your own dedicated instance to increase operational efficiency.
SSO (Single Sign-On)
Log in securely from a single company portal using their corporate credentials.
