| Account pricing & usage |
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Free plan available
Start managing your app reviews immediately with a free plan — no credit card required, no sales call needed. Scale up when you're ready
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✓
No credit card required |
✗ |
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Free trial
Try the platform risk-free before committing to a paid plan
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✓
Free plan + 10-day trial (no credit card required) |
✓
Free trial available (contact sales) |
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Transparent public pricing
Clear, publicly available pricing tiers so you can evaluate costs before engaging with sales
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✓
From £99/mo |
✗
Custom pricing only; starts ~$299/mo per location |
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Unlimited apps, reviews & users
Manage unlimited apps, process unlimited review volumes, and add unlimited team members without worrying about per-seat pricing or usage caps
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✓ |
Partial
Unlimited users and contacts; pricing scales per location, not per seat |
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Apps / locations
Number of apps or business locations you can connect and manage on the platform
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✓
Unlimited owned apps |
Priced per location
Cost decreases at volume; each location is a separate billing unit |
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Reply limits
How many review replies you can send per month
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✓
Unlimited automated; 100–1,500 manual by plan |
✓
AI-automated replies available; limits by plan |
| Review analysis |
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AI summary & semantic analysis
Get instant AI-powered summaries of all your reviews, semantic phrase analysis, and custom AI tags to understand user sentiment and feature requests at a glance
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✓ |
✓
AI-generated summaries across local review platforms; local business focus |
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Analyze app reviews with AI & automation
Automatically tag reviews with AI semantic analysis, monitor feedback trends over time, and summarize thousands of reviews in one click with AI-powered insights
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✓ |
✗ |
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Phrase analysis
Monitor specific phrases or words from reviews to catch emerging trends, recurring issues, or feature requests as they arise
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✓
App-specific phrase and semantic analysis; bug & feature request detection |
✗ |
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Unified cross-platform feed with AI summary
View all your reviews from App Store, Google Play, and other platforms in one intelligent feed with AI-generated summaries and cross-platform sentiment comparison
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✓
App Store, Google Play, Huawei, Amazon, Trustpilot, and more |
✓
Google, Yelp, Facebook, TripAdvisor, Healthgrades, and 200+ local review sites |
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Anomaly detection & smart alerts
Automatically detect unusual spikes in negative reviews, rating drops, or emerging issues with intelligent alerts that help you respond before problems escalate
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✓ |
Limited
Notifications for new reviews |
| Review responses |
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Reply to reviews with AI & automation
Reply at scale with a consistent brand voice using templates, AI suggestions, custom prompts, knowledge base support, and automation (with optional manual approval)
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✓
For app store reviews |
✓
For local business reviews on Google, Yelp, Facebook, and others |
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Reviews translation
Automatically translate reviews and replies into any language to understand and respond to your global user base without multilingual staff
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✓ |
Limited
Multi-language support available |
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Saved views & presets
Create and save custom filtered views of your review feed for quick access to the segments that matter most to your team
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✓ |
Limited
Centralized inbox with filters by date and site |
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Knowledge base support for AI replies
Train AI with your own documentation, FAQs, and support content to provide accurate, contextually relevant responses that match your product knowledge
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✓ |
Limited
AI agents can be configured with brand voice and custom rules |
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AI agentic mode (autonomous agent)
Let AI autonomously handle review responses end-to-end with intelligent decision-making, learning from your brand voice, and adapting to user sentiment
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Coming 2026 |
✓
AI agents respond to reviews and engage leads autonomously with brand voice and custom triggers |
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Template rephrasing & translation
AI automatically rephrases your templates to avoid repetitive responses and translates them to match the user's language for personalized communication
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✓ |
Limited
Customizable response templates available |
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Auto-reply with customizable rules
Automate customer service for repetitive reviews or simple comments with rule-based auto-replies, so you can focus on higher-priority tasks
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✓ |
✓
Automated responses for local reviews with custom triggers and brand voice |
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Automated Report a Concern
Automatically flag and report spam, offensive, or fraudulent reviews at scale
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✓ |
Limited
Negative feedback management available |
| Review tagging & categorization |
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Manual tags
Create and apply your own custom tags to organize reviews by topic, feature, or any category relevant to your workflow
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✓ |
✗
Birdeye is built for local reputation management, not app review workflows |
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Auto-tags with custom rules
Set up rule-based automation to instantly categorize incoming reviews by sentiment, keywords, rating, or other filters without manual effort
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✓ |
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AI semantic tags
AI automatically identifies topics, sentiment, and themes in reviews using semantic understanding, going beyond simple keyword matching
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✓ |
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Custom AI semantic tags
Create your own AI-powered tag categories that automatically classify reviews based on your specific business needs and product features
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✓ |
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| Reporting & performance tracking |
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Executive reports & automation performance
Generate executive-ready reports with PDF export, track agent and automation performance, and measure the ROI of your review management efforts
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✓ |
✓
Location-level reporting; rollup dashboards for franchise and multi-location brands |
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Agent performance reports
Track individual agent productivity, response times, and quality metrics to optimize your support team's performance
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✓ |
✗ |
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Custom dashboards
Build custom dashboards to monitor all the KPIs you care about on a single page, with scheduled email delivery
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✓ |
✓
Customizable reputation dashboards with location-level and rollup views |
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PDF export for reports
Export polished, presentation-ready PDF reports for stakeholders and executive reviews with all key metrics and visualizations
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✓ |
Limited
Custom reports available |
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CSV / Excel export
Export your review data and analytics to CSV or Excel format for further analysis or integration with your existing tools
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✓ |
Limited |
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Automation performance tracking
Monitor your automation rules and triggers, whether they're having the desired impact or need tweaking, and keep tabs on ROI.
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✓ |
✗ |
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Reply effect tracking
Measure the impact of your review replies on star ratings to understand ROI and optimize your response strategy
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✓ |
✗ |
| Platform coverage |
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App Store & Google Play
Monitor and respond to reviews from both major mobile app stores with unified management and analytics
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✓ |
✗ |
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Amazon & Windows stores
Track reviews from Amazon Appstore and Microsoft/Windows Store to cover non-mobile platforms
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✓ |
✗ |
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Secondary Android stores
Track reviews from Samsung Galaxy Store, Huawei AppGallery, and other alternative app stores
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✓ |
✗ |
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Local business review sites
Monitor reviews from local and industry-specific platforms including Google Business Profile, Yelp, Facebook, TripAdvisor, Healthgrades, Zillow, and more
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✗
AppFollow focuses on app stores and Trustpilot only |
✓
200+ local and industry-specific review sites supported |
| ASO & competitive intelligence |
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Keyword discovery & analysis
Build keyword lists, analyze search popularity, difficulty, and find the right keywords with AI-powered suggestions to boost app store visibility
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✓
45M+ keyword database; AI suggestions; rank tracking |
✗
No ASO tools |
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Competitor intelligence & benchmarking
Analyze competitor performance to refine your roadmap and find market gaps
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✓
Competitor app tracking: rankings, keyword overlap, review sentiment, creatives |
Different focus |
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Top charts & featuring monitoring
Track top chart rankings, featuring opportunities, and in-app events across app stores
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✓ |
✗ |
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Local search visibility optimization
Manage and optimize local business listings (NAP data, Google Business Profile, etc.) to improve visibility in local search results
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✗ |
✓
Local listings management, NAP data, and local search ranking tools |
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Review generation campaigns
Proactively request reviews from customers at scale via SMS or email campaigns to grow your review volume
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✗
AppFollow focuses on managing existing reviews, not generating new ones |
✓
Automated review request campaigns via SMS and email |
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App growth consulting & services
Access to ASO experts, growth consulting, creative development, and conversion optimization
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✓ |
✗ |
| Basic integrations |
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CRM integrations
Centralize reviews in existing workflows with integrations into Slack, Zendesk, Salesforce, Intercom, and more
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✓
Slack, Zendesk, Salesforce, Intercom, Tableau |
✓
Slack, CRM systems, POS systems, business management software, location management tools |
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AI summary alerts via email
Receive intelligent email digests with AI-generated summaries of your latest reviews, highlighting key trends and urgent issues
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✓ |
Limited
Email notifications for new reviews |
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Slack integration
Get review alerts and summaries directly in Slack for seamless team collaboration
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✓ |
✓ |
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MS Teams integration
Get review alerts and AI summaries directly in Microsoft Teams for seamless collaboration
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✓ |
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Tableau integration
Connect review data to Tableau for advanced business intelligence dashboards and custom reporting
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✓ |
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| API & data access |
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Full API access
Comprehensive API access to all review management features included in your plan
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✓ |
✓
API available |
| Enterprise & security |
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ISO 27001 certified
Platform is ISO/IEC 27001 certified, ensuring industry-standard data security and compliance for enterprise customers
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✓ |
✗ |
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SOC 2 Type II certified
Platform has achieved SOC 2 Type II compliance, demonstrating audited controls for security, availability, and confidentiality
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✓ |
✓ |
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GDPR & PCI DSS compliant
Full compliance with EU data protection regulations (GDPR) and payment card industry standards (PCI DSS) for secure data handling
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✓ |
Partial
GDPR compliant |
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HIPAA compliant
Compliant with US healthcare data protection regulations, enabling use by medical practices and healthcare providers
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✗
Not applicable for app review management |
✓
HIPAA compliant |
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SSO (Single Sign-On)
Enterprise-grade SSO support to centralize and secure team access
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✓ |
✓
SSO available for enterprise customers |
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Role-based access controls
Set up who can see what, track who did what and when, and keep sensitive feedback locked down with granular permissions
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✓ |
✓
Role-based access with tiered approvals |
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Dedicated customer success manager
A named CSM who knows your account and helps you hit your targets, with dedicated onboarding sessions for all team members
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✓ |
Limited
Account support available |
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Dedicated servers
If you need your own server for performance or security reasons, that option is available
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✓ |
✗ |
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99.5% uptime guarantee
Your reputation monitoring doesn't stop working when you need it most. Backed by an SLA with a guaranteed 99.5% uptime
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✓
99.5% SLA |
✗ |
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Onboarding & training
Structured onboarding with dedicated sessions, hands-on guidance, and ongoing training to ensure your team gets value from day one
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✓ |
✓
Onboarding support available; knowledge base and customer support included |
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Priority support in Slack
Get fast, dedicated support directly in your team's Slack channel
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✓ |
✗ |
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Priority support in MS Teams
Get fast, dedicated support directly in your Microsoft Teams channels for teams that rely on the Microsoft ecosystem
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✓ |
✗
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Product feature prioritization
Enterprise customers get a direct line to influence the product roadmap and prioritize features that matter to their business
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✓ |
✗
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