How AppFollow AI Automation made review management easier for Joyteractive

AppFollow AI automation saves 35 hours of manual work per month

Joyteractive + AF
Joyteractive

Thanks to the AI tools, Joyteractive automated responses to positive feedback and is now focusing on improving work with negative reviews. They also integrated AppFollow with Slack, so the whole team stays informed and engaged.

Challenges

Previously, Joyteractive couldn’t invest time in handling store reviews at all.

It felt like a big, complicated task that the team didn’t know how to approach. 

Goals

Numbers reached with AppFollow

91%

Reply rate

Instant notifications sent in Slack

When apps receive new reviews

55

Minutes reply time using automation

Results

  • Manual work reduced by 35 hours/month

  • Automated responses to all reviews

  • AppFollow covers over 90% of review management needs and makes it easy to track feedback across platforms, analyze data, keep an eye on competitors, and talk to users directly

  • Integrated AppFollow with Slack, so the whole team is in the loop on what’s happening in the stores

  • Increased conversion from review to a support ticket, which allowed to solve user issues more effectively

“What stood out for us was how clear and easy the service is to use. Setup was fast, the features were intuitive, and everything just made sense. The AppFollow team has also been super helpful, always quick to answer questions and support us through setup and beyond.

Thanks to the AI tools, we’ve already automated responses to positive reviews, and next, we’re focusing on managing negative feedback and turning it around. It’s great to have the team’s guidance as we fine-tune our setup.” 

Anna Gerasimova, Support Manager at Joyteractive

Joyteractive also integrated AppFollow with Slack, so now the whole team is in the loop on what’s happening in the stores, and they’re genuinely interested in following the progress of our work.

Right now, AppFollow covers over 90% of the company’s review management needs. It’s easy to track feedback across platforms, analyze data, keep an eye on competitors, and talk to users directly. The team also loves seeing the platform grow, as it keeps surprising them with features they didn’t know they needed, but now can’t imagine working without.

“It’s a fantastic tool that saves our marketing and support teams tons of time. Huge thanks to the team!” 

Anna Gerasimova, Support Manager at Joyteractive

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